Frequently Asked Questions
What materials are used in Jade Vitality products?
Each Jade Vitality pad is made with high-quality materials chosen for comfort, durability, and safety. The full body mat uses soft, premium PU (polyurethane), while the shoulder, knee, and battery-powered waist wraps are made with flexible neoprene that gently hugs the body.
All our pads feature genuine jade stones and tourmaline ceramic discs—crafted from natural tourmaline powder for maximum therapeutic benefit. (The knee wrap has Jade only) We also use carbon fiber wiring (not copper), which helps reduce EMF output and supports safe, effective heat delivery.
How do I clean my Jade Vitality pad?
To clean your Jade Vitality product, simply use a soft, slightly damp cloth with a bit of gentle, non-abrasive soap. Wipe the surface carefully, then allow it to dry completely before using again. Do not soak or submerge the pad in water.
I'm a practitioner—can I sell Jade Vitality in my clinic?
Yes! While we no longer offer wholesale pricing, we do have an easy-to-use Affiliate Program for practitioners.
You can share your personalized affiliate link with patients or clients, and when they order through that link, you’ll earn a commission. We handle the payment and shipping—no inventory or fulfillment required on your end.
👉 Sign up for the Affiliate Program here.
Once you’re in, watch the short video training to learn how to create your link and start earning commissions.
How do I set up my Jade Vitality pad? Are there training videos?
Yes! We’ve made setup simple. You can find step-by-step training videos for all Jade Vitality products—including the full body mat, shoulder wrap, knee wrap, battery-powered waist wrap, and older wired waist wrap—on our training page.
Does Jade Vitality emit EMF?
Jade Vitality pads are designed with EMF safety in mind. We use carbon fiber heating elements, grounded shielding, and—on some models—DC current instead of AC to dramatically reduce EMF output.
When tested directly at the pad (not the wall outlet), EMF levels are typically the same as background levels in the room and not considered harmful.
What is your return policy?
We offer a 30-day return policy from your purchase date. If you don’t absolutely love your Jade Vitality pad, just email us at help@miridiatech.com with your order number. We’ll send you the return address so you can send it back for a full refund—you’ll just cover the return shipping.
We want you to feel great about your purchase!
Does my Jade Vitality pad come with a warranty?
Yes! All Jade Vitality products include a 1-year warranty from the date of purchase. If you experience any issues, just reach out to us at help@miridiatech.com and we’ll be happy to help.
Call Us
(208) 789-0070